Welcome to Customised Carvings by Hari ("we," "us," "our"). These Terms & Conditions ("Terms") govern your use of our website www.customisedcarvingsbyhari.com (the "Site") and any purchase you make through it. By accessing or using our Site, placing an order, or otherwise engaging with our services, you agree to be bound by these Terms. If you do not agree, please do not use the Site.
1. About Us
Customised Carvings by Hari is a gift and personalisation store offering customised carvings, engraved gifts, night lamps, hampers, jewels & accessories, and related novelty products.
By using this Site, you confirm that you are at least 18 years of age, or are using the Site under the supervision of a parent or legal guardian. You agree to provide accurate and complete information when placing an order.
3. Products and Customisation
Product descriptions, images, and prices are provided for general reference. Actual products, especially handcrafted and carved items, may vary slightly in color, size, texture, or finish due to their handmade nature.
For customised or personalised products, you are responsible for providing accurate details (names, text, dates, images, etc.). We are not liable for errors resulting from incorrect information submitted by the customer.
Once a customised order is confirmed and production has begun, it generally cannot be modified or cancelled. Please review your customisation details carefully before confirming your order.
4. Pricing and Payment
All prices listed on the Site are in Indian Rupees (INR) unless stated otherwise and are inclusive/exclusive of applicable taxes as indicated at checkout.
We reserve the right to modify prices at any time without prior notice; however, changes will not affect orders already confirmed.
Payments must be made in full through the payment methods available at checkout. All payments are processed through secure third-party payment gateways.
We reserve the right to cancel any order if payment is not successfully received or verified.
5. Order Confirmation
An order is considered confirmed only after successful payment and receipt of an order confirmation via email, SMS, or WhatsApp. We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, pricing errors, or product unavailability.
6. Shipping and Delivery
Shipping timelines, costs, and terms are outlined in our separate [Shipping Policy]. Please note that customised and handcrafted products may require additional processing time before dispatch.
7. Returns, Refunds, and Cancellations
Our return, refund, and cancellation terms are outlined in our separate [Return & Refund Policy]. Please note that customised and personalised products are generally non-returnable and non-refundable except in cases of defect or damage, as detailed in that policy.
8. Intellectual Property
All content on this Site, including logos, images, product designs, and text, is the property of Customised Carvings by Hari and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use any content from this Site for commercial purposes without our prior written consent.
If you submit images, text, or other material for customisation purposes, you confirm that you own the rights to that material or have obtained necessary permissions, and you grant us the right to use it solely for the purpose of fulfilling your order.
9. User Conduct
When using our Site, you agree not to:
Provide false, misleading, or fraudulent information
Use the Site for any unlawful purpose
Attempt to interfere with the Site's security or functionality
Submit content for customisation that is offensive, infringing, or unlawful
We reserve the right to refuse service or cancel orders that violate these conditions.
10. Limitation of Liability
To the maximum extent permitted by law, Customised Carvings by Hari shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products purchased, including but not limited to delays, product variations inherent to handmade items, or third-party service failures (e.g., courier delays).
11. Third-Party Links and Services
Our Site may contain links to third-party websites or rely on third-party services (e.g., payment gateways, delivery partners). We are not responsible for the content, policies, or practices of these third parties.
12. Privacy
Your use of the Site is also governed by our [Privacy Policy], which explains how we collect, use, and protect your personal information.
13. Changes to These Terms
We reserve the right to update or modify these Terms at any time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of the Site after changes are posted constitutes your acceptance of the updated Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of India, and any disputes arising under these Terms shall be subject to the exclusive jurisdiction of the courts located in Palakkad, Kerala.
15. Contact Us
If you have any questions about these Terms & Conditions, please contact us: