Return & Refund Policy
Customised Carvings by Hari
Last Updated: August 12, 2026
At Customised Carvings by Hari, every product is handcrafted and personalised specifically for you based on the details, names, text, images, or specifications you provide at the time of order. Because of this made-to-order nature, please read this policy carefully before placing your order.
1. No Returns or Exchanges
As all our products are customised and made-to-order, we do not accept returns or exchanges once an order has been placed and confirmed. Since each item is created specifically for you and cannot be resold or reused for another customer, we are unable to offer a return or exchange for reasons such as change of mind, incorrect selection, or personal preference.
2. No Cancellations After Confirmation
Once your order is confirmed and payment is received, production begins promptly on your customised item. For this reason, orders cannot be cancelled, modified, or amended after confirmation — including changes to names, text, images, sizes, colors, or any other personalisation details. We strongly encourage you to double-check all customisation details before completing your purchase.
3. No Refunds
Given the customised and non-returnable nature of our products, we do not offer refunds for:
- Change of mind after order confirmation
- Errors in customisation details submitted by the customer (e.g., spelling mistakes, incorrect names, or wrong images provided)
- Minor variations in color, texture, size, or finish that are natural to handcrafted products
- Delayed delivery caused by courier or logistics partners beyond our control
4. Exceptions — Damaged or Defective Products
While we do not accept returns or refunds for customisation-related reasons, we want you to receive a product you're happy with. We will offer a replacement or store credit (at our discretion) only in the following limited cases:
- The product arrives physically damaged or broken during transit
- The product received has a manufacturing defect unrelated to the customisation details you provided
- You received the wrong product entirely (i.e., not what you ordered)